“a serendipitous discovery is one made by fortunate accident in the presence of sagacity”

Alan G. Robinson, Sam Stern
in Corporate Creativity: How Innovation and Improvement Actually Happen

Capturing ideas where they occur is one of the key for a successfull bottom-up innovation process.  Nowadays, work of many workers  is full of very different activities: Go to meetings, produce reports, interact with other employees at the cofee machines, handle requests from customers, read reports, gather materials, prepare slideshows…

Most of workers are doing more and more.  Sometimes in one activity or another, they will have an idea to improve one process, make customer happier or buy more. This idea can come “by accident”, just because the customer, other employees or the situation make them happen. One must catch these ideas, where they are, when the occurs. So your bottom up innovation tool (Idea Management System, wiki, intranets,…) must be accessible anywhere, anytime, any media: from employees smartphone like Blackberry or iPhones, from the LAN, from the Internet, from their messaging software… Capturing 5% more ideas because of ubiquity of your system can help you get one more killing idea. Think about it.